EXTENDED COLLABORATION

AR-driven collaboration and remote assistance

THE CHALLANGE

Field service technicians often get in situations where they find themselves unfamiliar with a specific asset, forcing service organizations to send more experienced technicians to the remote worksite where a certain level of expertise is needed. However, this approach becomes onerous, tedious, and therefore inefficient.

THE SOLUTION

Using SPACE1, service organizations can empower field technicians with Augmented, Mixed, & Virtual Reality, allowing them to handle the most complex maintenance and repair tasks. Through an AR-enabled device, field technicians can exploit a set of preconfigured resolution procedures and dedicated on-demand expert guidance, overlayed on their own real world.

Virtual Collaboration to support Maintenance

SPACE1 – Extended Field Solution broadens field force capabilities thus to help them complete their repair and service tasks more quickly and efficiently, enabling interactive collaboration and coaching.

ABS – Innovative player in the international steel industry

  • Virtual support to technicians, provided in real time by the operations center

  • Advanced sharing of multimedia contents supporting task execution

  • Remote training and minimization of staff displacements within the plant

  • Reduction of intervention times and increase of first time fixes

  • 100% hands-free device, compatible with PPE and suitable for noisy industrial environments

An all-in-one solution, delivering proven benefits

Increase in
first time fix rate

Improve in remote resolution rate

Enhance in
technicians’ productivity

Get Started with Enterprise AR

Augmented Reality can bring value to many business areas. Learn how SPACE1 can make you stand out from your competition.

CONTACT AN AR EXPERT

To understand more about SPACE1 please contact an AR expert today.

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